The National Marine Manufacturers Association awarded 45 marine manufacturers with Customer Satisfaction Index Awards for excellence in customer satisfaction.

The awards are meant to recognize manufacturers that actively measure customer satisfaction and pursue continuous improvement to better serve the customer. Award recipients achieved and maintained an independently-measured standard of excellence of 90 percent or higher in customer satisfaction over the past year, based on information provided by customers purchasing a new boat or engine during the period between April 1, 2014 and March 31, 2015.

Participating manufacturers must survey all new boat buyers during this period. For this reporting period, the program surveyed nearly 60,000 customers.

“Customer satisfaction is so much more than providing an outstanding product. It’s about delivering an exceptional experience during the sale and beyond,” notes Robert Newsome, vice president of engineering standards for NMMA. “We congratulate these 45 manufacturers for their commitment to promoting a positive boat ownership experience.”

The following companies are being honoured with 2014/2015 CSI Awards for their efforts to increase customer satisfaction levels in the boating industry:

AVALON/TAHOE: Pontoon Boats
BENETEAU USA: Sailboats
BENNINGTON MARINE: Pontoon Boats
BOSTON WHALER: Fiberglass Outboard Boats
BRYANT BOATS: Sterndrive Bowrider Boats
CHAPARRAL BOATS: Deck Boats, Sterndrive Bowrider Boats, Sterndrive Cuddy and Express
CHRIS CRAFT: Sterndrive Bowrider Boats
COBIA: Fiberglass Outboard Boats
CRESTLINER BOATS: Aluminum Outboards Boats
CYPRESS CAY: Pontoon Boats
FOREST RIVER MARINE: Pontoon Boats
FORMULA: Sterndrive Bowrider Boats, Sterndrive Cuddy and Express
G3: Pontoon Boats, Aluminum Outboards Boats
GODFREY: Pontoon Boats
GRADY WHITE BOATS: Fiberglass Outboard Boats
HARRIS: Pontoon Boats
HONDA MARINE: Outboard Engine
INDMAR: Inboard Engine
LUND BOATS: Aluminum Outboards Boats
MAKO: Fiberglass Outboard Boats
MALIBU: Inboard Watersports Boats
MANITOU: Pontoon Boats
MASTERCRAFT: Inboard Watersports Boats
MERCURY: Outboard Engine, Inboard Engine, Sterndrive Engine
MONTEREY BOATS: Sterndrive Bowrider Boats
MOOMBA: Inboard Watersports Boats
NAUTIQUE: Inboard Watersports Boats
NITRO BOATS: Fiberglass Bass Boats
PATHFINDER: Fiberglass Outboard Boats
PREMIER MARINE: Pontoon Boats
PURSUIT BOATS: Fiberglass Outboard Boats
REGAL MARINE: Sterndrive Bowrider Boats, Deck Boats
REGULATOR: Fiberglass Outboard Boats
ROBALO BOATS: Fiberglass Outboard Boats
SEA RAY BOATS: Deck Boats, Inboard Express Cruisers, Sterndrive Bowrider Boats, Fiberglass Outboard Boats
SKEETER: Fiberglass Bass Boats
SMOKERCRAFT: Pontoons Boats
SUNTRACKER: Pontoon Boats
SUPRA: Inboard Watersports Boats
SUZUKI: Outboard Engine
TIARA YACHTS: Inboard Express Cruisers
TIGE: Inboard Watersports Boats
TRACKER: Aluminum Outboard Boats
VOLVO/PENTA: Sterndrive Engine
YAMAHA: Outboard Engine

For more information, visit NMMA.ca

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